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Lynkora

Effective Date: January 1, 2026 Last Updated: January 1, 2026

1. Acceptance of Terms

By accessing or using our platform (“Service”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use our Service.

These Terms apply to all users, including businesses, developers, and individuals who access the platform via web, mobile, or API.

2. Description of Service

We provide a WhatsApp Business Cloud API-powered SaaS platform that enables businesses to:

  • Send and receive WhatsApp messages at scale
  • Automate conversations using chatbot flows
  • Run broadcast and drip campaigns
  • Manage customer interactions via a shared team inbox
  • Integrate with third-party tools (Shopify, Zoho, Google Sheets, etc.)
  • Access analytics, contact management, and reporting tools

Our platform operates under Meta’s Official WhatsApp Business API and is subject to Meta’s own policies and terms.

3. Eligibility

To use this Service, you must:

  • Be at least 18 years of age
  • Have a valid business registration (for business accounts)
  • Have a legitimate WhatsApp Business account approved by Meta
  • Agree to comply with WhatsApp’s Business Policy and Commerce Policy

We reserve the right to refuse service to anyone at our sole discretion.

4. Account Registration

  • You must provide accurate, complete, and current information during registration.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • You must notify us immediately of any unauthorized use of your account.
  • You may not share your account with others or create multiple accounts for fraudulent purposes.

5. WhatsApp API Usage Policy

As a user of our platform powered by the WhatsApp Cloud API, you agree to:

  • Not send spam or unsolicited messages to users
  • Only message users who have opted in to receive communications from your business
  • Not use the platform for illegal, misleading, or harmful activities
  • Comply with all applicable laws, including GDPR, PDPA, DPDP Act (India), and other data protection regulations
  • Not promote prohibited content including adult content, gambling, weapons, drugs, or misinformation
  • Follow Meta’s WhatsApp Business Policy at all times: https://www.whatsapp.com/legal/business-policy

Violation of these policies may result in immediate account suspension and reporting to Meta.

6. Subscription & Billing

  • Our Service is offered on a subscription basis (monthly or annual plans).
  • All fees are non-refundable unless stated in our Refund Policy.
  • Prices are subject to change with 30 days’ prior notice.
  • Failure to pay may result in suspension or termination of your account.
  • All charges are exclusive of applicable taxes (GST/VAT), which will be added at checkout.

7. Free Trial

  • We may offer a free trial period for new users.
  • No credit card may be required during the trial, but a valid account is mandatory.
  • At the end of the trial, access will be restricted unless you upgrade to a paid plan.
  • We reserve the right to modify or cancel the free trial offer at any time.

8. Refund Policy

  • Refund requests must be submitted within 7 days of the billing date.
  • Refunds are only considered in cases of technical failure attributable to our platform.
  • No refunds will be issued for:
    • Partial usage of a billing period
    • Violation of these Terms
    • WhatsApp API issues caused by Meta’s infrastructure
  • To request a refund, contact: support@lynkora.com

9. Data Privacy & Security

  • We collect and process data in accordance with our Privacy Policy.
  • All data is transmitted over SSL/TLS encryption.
  • We do not sell your personal or business data to third parties.
  • You retain full ownership of your customer data and conversation history.
  • We comply with applicable data protection laws including GDPR and India’s DPDP Act 2023.

10. Intellectual Property

  • All platform content, logos, software, and code are the intellectual property of our company.
  • You may not copy, reproduce, modify, or distribute any part of the platform without written permission.
  • You grant us a limited, non-exclusive license to use your business name and logo solely for the purpose of delivering the Service.

11. Third-Party Integrations

  • Our platform integrates with third-party services (Meta, Shopify, Zoho, etc.).
  • We are not responsible for the availability, accuracy, or policies of third-party services.
  • Use of third-party integrations is subject to their own terms and conditions.

12. Prohibited Uses

You must NOT use the Service to:

  • Send spam, bulk unsolicited messages, or phishing content
  • Impersonate any person, business, or brand
  • Transmit viruses, malware, or malicious code
  • Engage in fraudulent transactions or mislead customers
  • Violate any local, national, or international law
  • Attempt to reverse-engineer or hack the platform

13. Suspension & Termination

We reserve the right to suspend or terminate your account if:

  • You violate these Terms or WhatsApp’s Business Policy
  • Your account is used for fraudulent or illegal activity
  • You fail to make payment for your subscription
  • Meta restricts or bans your WhatsApp Business Account

Upon termination, your access to the platform will cease and data may be deleted after 30 days.

14. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid by you in the last 3 months
  • We are not responsible for message delivery failures caused by Meta’s infrastructure or network issues

15. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind. We do not guarantee:

  • Uninterrupted or error-free operation
  • That the Service will meet all your business requirements
  • Accuracy or completeness of any data or reports generated

16. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of India.
  • Any disputes shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.
  • Jurisdiction shall be exclusively with the courts of Coimbatore, India.

17. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be:

  • Posted on our website with an updated “Last Updated” date
  • Communicated via email to registered users at least 14 days in advance

Continued use of the Service after changes constitutes your acceptance of the revised Terms.

18. Contact Us

For any questions regarding these Terms, please contact:

📧 Email: info@lynkora.in📞 Phone: +91 🌐 Website: www.lynkora.com 📍 Address: coimbatore, India

By using our platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.