Website: www.lynkora.com Effective Date: January 1, 2026 Last Updated: May 18, 2026
1. Overview
At Lynkora, we are committed to providing a high-quality WhatsApp Business Cloud API SaaS platform. We understand that circumstances may change, and we have designed this policy to be fair and transparent for all our customers.
Please read this policy carefully before subscribing to any of our plans. By using our services, you agree to the terms outlined below.
2. Subscription Plans
Lynkora offers the following subscription types:
| Plan Type | Billing Cycle | Description |
|---|---|---|
| Starter | Monthly / Annual | Entry-level plan for small businesses |
| Growth | Monthly / Annual | Mid-tier plan for growing businesses |
| Enterprise | Custom | Tailored plan for large organizations |
| Add-ons | Monthly | Additional agents, numbers, or conversations |
All subscription fees are charged in advance at the beginning of each billing cycle.
3. Free Trial Policy
- Lynkora may offer a free trial period for new users.
- No payment is required during the free trial unless explicitly stated.
- Free trials are available once per business account.
- We reserve the right to modify or discontinue the free trial at any time.
- No refund is applicable for free trial periods as no payment is collected.
- At the end of the free trial, your account will be automatically moved to a paid plan only if you have added valid payment details and explicitly chosen to upgrade.
4. Refund Policy
4.1 Monthly Subscriptions
- Monthly subscription fees are non-refundable once the billing cycle has started.
- If you cancel a monthly plan, you will continue to have access to the platform until the end of the current billing period.
- No partial refunds are issued for unused days within a monthly billing cycle.
4.2 Annual Subscriptions
- Annual subscriptions are eligible for a pro-rata refund within the first 7 days of the subscription start date.
- After 7 days, annual subscription fees are non-refundable.
- Refund amount = Annual fee paid − (Monthly equivalent rate × Number of months used)
- No refunds will be issued after 30 days from the annual subscription start date under any circumstances.
4.3 Eligible Refund Scenarios
Refunds may be considered in the following situations:
| Scenario | Refund Eligibility |
|---|---|
| Duplicate payment / double charge | ✅ Full refund |
| Technical failure caused by Lynkora | ✅ Pro-rata refund |
| Unauthorized transaction (with proof) | ✅ Full refund |
| Service unavailability > 72 consecutive hours | ✅ Pro-rata refund |
| Cancellation within 7 days (annual plan only) | ✅ Pro-rata refund |
| Change of mind after purchase | ❌ Not eligible |
| Violation of Terms and Conditions | ❌ Not eligible |
| WhatsApp API issues caused by Meta | ❌ Not eligible |
| Non-usage of the platform | ❌ Not eligible |
| Partial month usage | ❌ Not eligible |
4.4 Add-On Purchases
- Add-on charges (extra agents, additional WhatsApp numbers, extra conversation credits) are non-refundable once activated.
- Unused add-on credits do not carry forward to the next billing cycle unless otherwise stated.
4.5 One-Time Setup Fees
- Any one-time setup fees, onboarding fees, or custom development fees are strictly non-refundable.
5. Cancellation Policy
5.1 How to Cancel
You may cancel your subscription at any time through:
- Dashboard: Navigate to Settings → Billing → Cancel Subscription
- Email: Send a cancellation request to info@lynkora.com
- Support Chat: Contact our support team via live chat on the platform
5.2 Cancellation Effective Date
| Subscription Type | When Cancellation Takes Effect |
|---|---|
| Monthly Plan | End of current billing month |
| Annual Plan | End of current annual billing year |
| Free Trial | Immediately upon cancellation |
| Enterprise Plan | As per contract agreement |
5.3 What Happens After Cancellation
Upon cancellation of your subscription:
- ✅ You retain full access to the platform until the end of your paid billing period
- ✅ You can export your data (contacts, conversation history, reports) within 30 days
- ❌ No new broadcasts or campaigns can be launched after the billing period ends
- ❌ Your WhatsApp Business API connection will be deactivated
- ❌ Chatbot flows and automation will be paused
- 🗑️ All your data will be permanently deleted after 30 days following account closure
5.4 Reactivation After Cancellation
- You may reactivate your account within 30 days of cancellation without losing your data.
- After 30 days, all data is permanently deleted and cannot be recovered.
- Reactivation is subject to the current pricing at the time of reactivation.
6. Account Suspension vs. Cancellation
| Situation | Account Status | Refund |
|---|---|---|
| Non-payment of dues | Suspended (not cancelled) | No refund |
| Violation of Terms | Suspended / Terminated | No refund |
| Meta bans your WhatsApp number | Platform access suspended | No refund |
| User-initiated cancellation | Cancelled at period end | As per policy above |
| Lynkora discontinues service | Immediate cancellation | Pro-rata refund |
7. WhatsApp API Credits & Conversation Charges
- WhatsApp conversation-based charges (Meta’s pricing) are separate from Lynkora’s platform subscription fee.
- Meta charges businesses per conversation category (Marketing, Utility, Authentication, Service).
- Lynkora is not responsible for refunding Meta’s conversation charges.
- Any prepaid conversation credits purchased through Lynkora are non-refundable once consumed.
- Unused prepaid credits may be refunded on a case-by-case basis within 7 days of purchase if unused.
8. Downgrade Policy
- You may downgrade your plan at any time from your billing settings.
- Downgrade takes effect at the start of the next billing cycle.
- No refund is issued for the difference in plan cost for the current billing period.
- Features available in higher plans will be restricted upon downgrade.
9. Upgrade Policy
- You may upgrade your plan at any time.
- Upgrade takes effect immediately.
- You will be charged the pro-rata difference for the remaining days in the current billing cycle.
- All features of the new plan are available instantly upon upgrade.
10. Refund Process
How to Request a Refund
- Email us at info@lynkora.com with the subject line: “Refund Request — [Your Account Email]”
- Include the following details:
- Registered email address
- Order / Invoice number
- Reason for refund request
- Supporting screenshots or proof (if applicable)
Refund Timeline
| Step | Timeframe |
|---|---|
| Refund request acknowledgement | Within 24 hours |
| Review and approval | Within 5 business days |
| Refund initiated | Within 7 business days of approval |
| Amount credited to original payment source | 7–10 business days (depending on bank/gateway) |
Refund Method
- Refunds will be credited to the original payment method used at the time of purchase.
- We do not issue refunds in the form of cash, cheque, or alternative payment methods.
- For payments made via Razorpay or Stripe, refund timelines are subject to their processing schedules.
11. Chargebacks & Disputes
- If you initiate a chargeback with your bank or payment provider without first contacting us, your account will be immediately suspended.
- We encourage you to contact our support team first to resolve any billing disputes amicably.
- False chargebacks may result in permanent account termination and legal action.
- Contact us at info@lynkora.com before initiating any dispute with your payment provider.
12. Special Circumstances
We understand that exceptional situations may arise. We will consider refund requests on a case-by-case basis for:
- Prolonged medical emergencies (with documentation)
- Natural disasters or force majeure events
- Critical platform bugs that rendered the service completely unusable
These requests must be submitted within 14 days of the incident and are subject to review by our billing team.
13. Changes to This Policy
We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be:
- Reflected with an updated “Last Updated” date
- Communicated via email to active subscribers at least 14 days in advance
- Posted prominently on our website at www.lynkora.com/refund-policy
Continued use of the Service after changes constitutes your acceptance of the revised policy.
14. Contact Us
For any refund or cancellation related queries, please reach out to:
📧 Billing Email: info@lynkora.com 📧 Support Email: info@lynkora.com 📞 Phone: +91 💬 Live Chat: Available on lynkora.com (Mon–Sat, 9 AM – 6 PM IST) 📍 Address: Coimbatore, India
By subscribing to Lynkora’s services, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy.