Website: www.lynkora.com Effective Date: January 1, 2026 Last Updated: May 18, 2026
1. Introduction
Welcome to Lynkora (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.lynkora.com or use our WhatsApp Business Cloud API SaaS platform and related services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our platform.
2. Information We Collect
2.1 Information You Provide Directly
- Account Registration: Full name, email address, phone number, business name, and password
- Billing Information: Payment card details, billing address, GST/tax number (processed securely via payment gateways)
- Business Profile: WhatsApp Business number, Meta Business Account ID, business category
- Support Requests: Messages, attachments, and communication history when you contact our support team
- Survey & Feedback: Responses to optional surveys or feedback forms
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, time spent, clicks, and session duration
- Device Information: IP address, browser type, operating system, device ID
- Cookies & Tracking: Cookie identifiers, pixel tags, and similar tracking technologies
- Log Data: Server logs including access times, error logs, and referring URLs
2.3 Information from Third Parties
- Meta / WhatsApp: Account verification status, phone number, and messaging metadata from WhatsApp Business API
- Payment Gateways: Transaction confirmation and billing status (we do not store full card numbers)
- Integrations: Data shared when you connect third-party tools like Shopify, Zoho, or Google Sheets
3. How We Use Your Information
We use the information we collect to:
| Purpose | Legal Basis |
|---|---|
| Create and manage your account | Contract performance |
| Process payments and subscriptions | Contract performance |
| Provide and improve our platform | Legitimate interest |
| Send transactional emails and alerts | Contract performance |
| Send marketing communications (with consent) | Consent |
| Respond to support requests | Legitimate interest |
| Detect fraud and ensure platform security | Legitimate interest |
| Comply with legal obligations | Legal compliance |
| Analyze usage and improve features | Legitimate interest |
| Personalize your experience | Consent / Legitimate interest |
4. WhatsApp Messaging Data
As a WhatsApp Cloud API platform, we handle messaging data on your behalf. Please note:
- Your customer conversations are stored securely and are accessible only to your authorized team members
- We act as a data processor on your behalf for WhatsApp messaging data
- You, as the business, remain the data controller for your end customers’ data
- Message content is transmitted over end-to-end encrypted WhatsApp infrastructure by Meta
- We do not read, sell, or share your customer conversation data with any third party
- Conversation logs are retained for 90 days by default unless you configure a longer or shorter retention period
5. Cookies & Tracking Technologies
We use the following types of cookies:
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for platform login, sessions, and security |
| Analytics Cookies | Track usage patterns to improve the platform (e.g., Google Analytics) |
| Marketing Cookies | Serve relevant ads and track campaign performance |
| Preference Cookies | Remember your language, timezone, and display settings |
You can manage cookie preferences through:
- Your browser settings
- Our Cookie Consent Banner on first visit
- Opting out of analytics at: Google Analytics Opt-Out
6. How We Share Your Information
We do not sell your personal data. We may share information with:
6.1 Service Providers
Trusted third-party vendors who assist in operating our platform:
- Cloud Hosting: AWS / Google Cloud / Azure
- Payment Processing: Razorpay, Stripe
- Email Services: SendGrid, Mailchimp
- Analytics: Google Analytics, Mixpanel
- Customer Support: Freshdesk, Intercom
6.2 Business Partners
- Meta Platforms Inc. — for WhatsApp Business API integration and compliance
- Integration Partners — only data necessary to perform the integration you authorize
6.3 Legal Requirements
We may disclose your information if required by:
- Court orders or legal process
- Government or regulatory authorities
- To protect the rights, safety, or property of Lynkora or its users
6.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred. You will be notified via email and a prominent notice on our website.
7. Data Retention
| Data Type | Retention Period |
|---|---|
| Account information | Until account deletion + 30 days |
| Billing records | 7 years (legal requirement) |
| WhatsApp conversation logs | 90 days (configurable) |
| Support tickets | 2 years |
| Usage & analytics data | 12 months |
| Marketing consent records | 3 years from last interaction |
After the retention period, data is securely deleted or anonymized.
8. Data Security
We implement industry-standard security measures including:
- 🔒 SSL/TLS Encryption for all data in transit
- 🔐 AES-256 Encryption for data at rest
- 🛡️ Two-Factor Authentication (2FA) for account access
- 🔍 Regular Security Audits and penetration testing
- 👥 Role-Based Access Control limiting data access to authorized personnel only
- 🚨 Breach Notification within 72 hours of discovery as required by applicable law
Despite our best efforts, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and enable 2FA on your account.
9. Your Rights & Choices
Depending on your location, you may have the following rights:
For All Users:
- ✅ Access — Request a copy of your personal data
- ✅ Correction — Request correction of inaccurate data
- ✅ Deletion — Request deletion of your account and personal data
- ✅ Portability — Receive your data in a structured, machine-readable format
- ✅ Opt-Out — Unsubscribe from marketing emails at any time
For EU/UK Users (GDPR):
- ✅ Right to Restrict Processing
- ✅ Right to Object to processing based on legitimate interests
- ✅ Right to Withdraw Consent at any time
For Indian Users (DPDP Act 2023):
- ✅ Right to Grievance Redressal
- ✅ Right to Nominate a person to exercise rights in case of death or incapacity
To exercise any rights, contact us at: info@lynkora.in We will respond within 30 days of your request.
10. Children’s Privacy
Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.
If we become aware that we have collected data from a child under 18 without parental consent, we will promptly delete that information. If you believe we may have data from a minor, please contact us at info@lynkora.in.
11. International Data Transfers
Your data may be transferred to and processed in countries outside India, including the United States and European Union, where our service providers operate.
We ensure such transfers are protected by:
- Standard Contractual Clauses (SCCs) approved by relevant authorities
- Adequacy decisions where applicable
- Data Processing Agreements (DPAs) with all sub-processors
12. Third-Party Links
Our platform may contain links to third-party websites (Meta, Shopify, Zoho, etc.). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
13. Marketing Communications
- We may send you promotional emails, product updates, and newsletters if you opt in.
- You can unsubscribe at any time by clicking the “Unsubscribe” link in any email or contacting us directly.
- We do not send marketing messages via WhatsApp without your explicit consent.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do:
- The “Last Updated” date at the top will be revised
- For material changes, we will notify you via email or a prominent banner on our website
- Continued use of the platform after changes constitutes your acceptance of the revised policy
15. Grievance Officer
In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, the details of our Grievance Officer are:
Name: [Grievance Officer Name] Designation: Data Protection Officer Email: info@lynkora.com Phone: +91 Address: Coimbatore, India Response Time: Within 30 days of receipt of complaint
16. Contact Us
For any privacy-related questions, concerns, or requests, please reach out to:
📧 Email: info@lynkora.com 📞 Phone: +91 🌐 Website: www.lynkora.com 📍 Address: Coimbatore, India
By using Lynkora’s platform and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.